How We Measure Up
Percent of claims processing accuracy
Number of callers put on hold
Number of members we currently serve
Customer ranking on a scale of 1-5
Health care charges processed in last 12 months
Number of claims processed in last 12 months
Average percent discount on billed charges
Number of participating physicians
Percent of financial accuracy on claims in last 12 months
Percent of procedural accuracy in last 12 months
Percent of enrollment accuracy in last 12 months
We're proud that employers and members agreeNIHP is a great partner.
"Your phone support is outstanding! Whenever I call with a question it is handled politely and accurately."
– Member works for Rockford manufacturer
"Everyone at NIHP is very professional, helpful and willing to go above and beyond expected service. People get back to us in a very timely manner...thank you for your hard work and dedication to your customers."
– Member works for local healthcare system
"I have had the pleasure of speaking and interacting with many of your employees and have always had nothing but great service. Simply the best provider I have ever worked with!"
– Member works for national manufacturer
"Our employees were hesitant to make a change. However, after switching to NIHP over a year ago, I have received many positive comments about your exceptional service and claims handling."
– Human Resources Manager, local manufacturing company
"As the program administrator at the company, NIHP's staff has made the program easy to handle. They are knowledgeable and able to help in all aspects of the insurance realm."
– Benefits Coordinator, regional manufacturing company
"Our company has employees from all over the region. With so many participating providers available to all employees, it is convenient for them to see a physician in the network and still receive the benefits of the program."
– Human Resources Manager, regional business
"NIHP has been there to help with open enrollments each year. These events can be very time consuming, but with your assistance I am able to focus on other issues during this time."
– Human Resources Director, local manufacturing company