Organization

Northern Illinois Health Plan is a privately held, for-profit subsidiary of FHN (formerly known as Freeport Health Network). It is governed by a 12-member board that includes six employer representatives. Clearly, employers have a real say in governing the plan and are key to its success.

Mastery of the latest technology is an important plan competency, allowing NIHP to rapidly and efficiently pay claims and oversee complex customer programs. The plan's systems capture a wealth of data that employers can access and analyze, helping to measure plan utilization and target areas for improvement.

Another pivotal element in the organization's structure is a focus on convenient local access for both employees and employers. Northern Illinois Health Plan offers excellent customer service, taking great pride in handling inquiries promptly and courteously (see member testimonials). Personalized service allows for rapid problem identification and resolution, and customization capabilities provide lots of flexibility to meet specific needs.